Terms of Service

1. Overview

Welcome to EcoNfuse. These Terms of Service ('Terms') govern your access to and use of econfuse.com, the EcoNfuse online store, and any related products, content, features, tools, and services operated by Ecospice Ingredients Private Limited ('EcoNfuse', 'we', 'us', or 'our').

By visiting the website, creating an account, placing an order, or using our services, you agree to these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies linked on the website. If you do not agree, you should not use the website or services.

2. Legal Entity and Store Details

3. Eligibility and Account Use

You must be legally capable of entering into a binding contract in your jurisdiction. If you use the website on behalf of another person or entity, you represent that you have authority to bind that person or entity. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You agree to provide accurate, current, and complete information, including billing, shipping, contact, and payment information. We may suspend or cancel accounts or orders where information appears inaccurate, fraudulent, unlawful, or misleading.

4. Products and Product Information

EcoNfuse products are concentrated liquid spice extracts intended for food and beverage flavouring applications according to label instructions. Product images, colours, packaging, label layout, serving examples, and display appearances may differ slightly from the actual product due to batch variation, screen settings, packaging updates, and photography conditions.

• Please read the label, ingredients, usage directions, storage instructions, allergen information where applicable, batch details, and expiry/best-before information before use.
• Do not consume beyond recommended usage levels or use the product for purposes not indicated by us.
• Keep products out of reach of children and store as instructed on the label.
• Customers with allergies, intolerances, pregnancy-related concerns, medical conditions, or special dietary restrictions should consult a qualified professional before use.

We may update, modify, discontinue, limit quantities, or change product descriptions, packaging, pricing, and availability at any time, subject to applicable law.

5. Orders and Acceptance

When you place an order, you make an offer to purchase the selected products. An order is accepted only when we confirm acceptance and process payment. We may refuse, cancel, limit, or modify an order for reasons including product unavailability, suspected fraud, inaccurate pricing, incorrect product information, serviceability issues, or legal/regulatory restrictions. If payment has been received for a cancelled order, we will process a refund in accordance with applicable law and our policies.

6. Prices, Taxes, and Payment

Prices, discounts, coupons, bundles, promotions, shipping charges, taxes, and other fees are subject to change without notice unless an order has already been accepted. The price charged will be the price shown at checkout, subject to correction of obvious errors. You are responsible for ensuring that payment information is accurate and that you are authorised to use the selected payment method.

Unless otherwise stated, prices are displayed in Indian Rupees and may include or exclude applicable taxes as shown at checkout and on the invoice. Shipping, handling, international duties, customs charges, and other destination charges may be added where applicable.

7. Shipping, Delivery, and Risk

Shipping and delivery are governed by our Shipping Policy. Delivery timelines are estimates and may vary due to stock status, courier serviceability, weather, public holidays, peak seasons, customs, or events outside our control. Risk of loss or damage passes to you upon delivery to the address provided at checkout, except where applicable law provides otherwise or where we are responsible for a confirmed wrong, defective, or damaged delivery.

8. Cancellations, Returns, Refunds, and Replacements

Cancellations, returns, refunds, replacements, damages, defects, wrong items, and non-returnable items are governed by our Return and Refund Policy. We do not accept return of opened or used food products for change-of-mind reasons, but this does not affect remedies available for damaged, defective, expired, unsafe, or wrong products.

9. Customer Communications

By placing an order or contacting us, you agree that we may communicate with you through email, phone, SMS, WhatsApp, or other contact details provided by you for order fulfilment, support, delivery, payment, complaints, safety notices, and service-related matters. Marketing communications are governed by our Privacy Policy and your communication preferences.

10. Intellectual Property

All content on the website, including the EcoNfuse name, logos, product names, text, graphics, photographs, videos, labels, packaging designs, recipes, descriptions, icons, and website layout, is owned by or licensed to Ecospice Ingredients Private Limited and is protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, sell, modify, create derivative works, scrape, or commercially exploit any website content without our prior written permission.

11. Reviews, Feedback, and User Content

If you submit reviews, photographs, suggestions, comments, ideas, testimonials, or other content, you represent that the content is accurate, lawful, non-infringing, and not misleading. You grant us a worldwide, royalty-free, sublicensable licence to use, reproduce, display, publish, adapt, and distribute such content for website, marketing, product-improvement, and business purposes. We may moderate, remove, or refuse content that is unlawful, misleading, abusive, promotional, irrelevant, or otherwise objectionable.

12. Third-Party Services and Links

Our website may use or link to third-party services such as Shopify, payment gateways, logistics providers, analytics tools, marketing platforms, social-media platforms, maps, and tracking pages. We are not responsible for third-party websites, policies, content, service interruptions, or acts/omissions, except to the extent required by applicable law.

13. Shopify Relationship

The EcoNfuse store may be powered by Shopify or related technology providers. Purchases from the EcoNfuse store are made directly with Ecospice Ingredients Private Limited, unless expressly stated otherwise. Shopify and other technology providers may process data and provide platform services as described in our Privacy Policy and their respective terms and policies.

14. Prohibited Uses

You may not use the website or services:

• For any unlawful, fraudulent, harmful, misleading, abusive, defamatory, obscene, or malicious purpose.
• To violate any law, regulation, court order, intellectual-property right, privacy right, food-safety requirement, or third-party right.
• To submit false orders, false complaints, fake reviews, impersonation, or misleading information.
• To interfere with website security, payment systems, accounts, servers, networks, or normal operation.
• To upload malware, scrape data, run unauthorised bots, reverse engineer, bypass access controls, or circumvent technical restrictions.
• To resell, export, or commercially distribute products contrary to applicable law or without our written authorisation.

15. Automated Access, Bots, and Agents

No automated system, bot, crawler, scraper, agent, or similar tool may access or interact with the website in a manner that burdens, harms, misrepresents, bypasses security, collects personal data, manipulates inventory or pricing, or violates these Terms. We may restrict, block, rate-limit, or suspend automated access at our discretion.

16. Disclaimer of Warranties

The website and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted, error-free, virus-free, or always available. Product warranties, if any, are limited to those expressly stated by us, on the label, or under applicable law. Nothing in this clause excludes warranties or obligations that cannot lawfully be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, EcoNfuse, Ecospice Ingredients Private Limited, our directors, officers, employees, affiliates, contractors, agents, service providers, and licensors will not be liable for indirect, incidental, special, punitive, consequential, or business-loss damages arising from website use, delayed delivery, third-party services, or products purchased through the website. This limitation does not exclude liability for matters that cannot be limited under applicable law, including statutory consumer remedies for defective, unsafe, or misrepresented goods.

18. Indemnity

You agree to indemnify and hold harmless EcoNfuse, Ecospice Ingredients Private Limited, and our affiliates, officers, directors, employees, agents, contractors, service providers, and licensors from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, unlawful use of the website, misuse of products, violation of third-party rights, or inaccurate information provided by you, except to the extent caused by our own unlawful conduct or liability that cannot be excluded.

19. Force Majeure

We are not responsible for delay or failure to perform caused by events beyond reasonable control, including natural disasters, floods, strikes, epidemics, war, civil unrest, government action, regulatory restrictions, courier disruptions, payment outages, cyber incidents, supply shortages, or utility/network failures.

20. Governing Law and Jurisdiction

These Terms and any separate agreements under which we provide products or services are governed by the laws of India. Subject to applicable consumer-protection laws and mandatory jurisdictional rights, the courts at Ernakulam, Kerala, India shall have exclusive jurisdiction.

21. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on the website with the revised last-updated date. Your continued use of the website after publication of updated Terms constitutes acceptance of the updated Terms.

22. Contact

Questions about these Terms may be sent to care@econfuse.com or +91 99469 64444. Registered Office: 13-172/A-BLVL Road, Pancode PO, Pancode, Ernakulam, Kerala-682310.