Contact & Grievance Redressal

1. Legal and Store Information

2. Customer Support

For orders, product questions, shipping, returns, refunds, replacements, payment issues, or general support, contact us at care@econfuse.com or +91 99469 64444.

• Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST.
• Please include your order ID, registered phone/email, issue description, and photographs where applicable.
• We aim to respond to customer-care messages within 24 business hours were reasonably possible.

3. Grievance Officer

Grievance correspondence may also be sent to the registered office: 13-172/A BLVL Road, Pancode PO, Pancode, Eranakulam-682310, Kerala, India

4. Grievance Redressal Process

A grievance means a formal complaint relating to an order, product, service, payment, refund, delivery, privacy request, website use, or consumer-rights issue that has not been resolved through ordinary customer support.

1. Send your grievance to care@econfuse.com with the subject line 'Grievance - EcoNfuse - [Order ID]'.
2. Include your full name, contact details, order ID, complaint details, relevant photographs/documents, and the remedy requested.
3. The Grievance Officer or authorised support team will acknowledge receipt within 48 hours from receipt of the complaint.
4. The grievance will be reviewed and redressed within one month from receipt, unless a longer period is required due to investigation, courier inquiry, regulatory review, or circumstances outside our control. We will keep you informed where additional time is needed.

5. Escalation

If you are not satisfied with our response, you may pursue remedies available under applicable law, including the National Consumer Helpline or competent consumer forum, subject to applicable procedures. We encourage customers to first provide complete complaint information to EcoNfuse so that the issue can be resolved quickly.

6. Product and Food-Safety Concerns

For complaints relating to leakage, unusual odour, tampering, defective packaging, incorrect label, suspected contamination, allergic reaction, or other food-safety concerns, contact us immediately and preserve the product, packaging, batch details, and proof of purchase. Do not consume a product that appears tampered with, spoiled, damaged, or unsafe.

7. Policy Links

For detailed terms, please refer to the following website pages: Terms of Service, Privacy Policy, Return and Refund Policy, and Shipping Policy.