Shipping Policy

1. Scope

This Shipping Policy applies to orders placed through the official EcoNfuse website, econfuse.com, and other direct consumer channels operated by Ecospice Ingredients Private Limited, unless a separate written commercial agreement applies.

2. Order Processing

Orders are processed after payment confirmation and internal order verification. Processing timelines may vary based on stock availability, order volume, serviceability, quality checks, packaging requirements, public holidays, and courier pickup schedules.

• Standard consumer orders: usually 1-2 business days.
• Bulk or wholesale orders of 12 or more units: usually 2-4 business days.
• Custom blends, personalised products, or special production orders: usually 3-5 business days or as separately communicated.
• Orders placed on weekends, public holidays, or after 2:00 PM IST may be processed on the next business day.

Business days are Monday to Friday, excluding public holidays, unless otherwise communicated.

3. Domestic Shipping within India

We aim to ship across serviceable PIN codes in India. Shipping methods, charges, and estimated delivery timelines will be shown at checkout or communicated during order confirmation. Typical options may include:

• Standard Delivery: estimated 4-7 business days, subject to serviceability.
• Express Delivery: estimated 2-3 business days, subject to serviceability and availability.
• Priority / Next-Business-Day Delivery: available only for selected PIN codes and only where shown at checkout or confirmed by our team.
• Free Shipping: may be offered above a specified order value, during promotions, or for selected locations as shown at checkout.

Domestic logistics partners may include Blue Dart, Delhivery, DTDC, India Post, or other courier partners depending on destination, package type, and serviceability.

4. International Shipping

International shipping, if enabled on the website, is available only to selected countries and serviceable destinations. Rates, duties, documentation requirements, and timelines depend on destination country, package weight, courier partner, food-import rules, customs clearance, and other regulatory requirements.

• International orders may be subject to customs duties, import taxes, brokerage fees, local food-safety clearance, or import permits.
• Such charges and permits are the responsibility of the buyer unless expressly stated otherwise at checkout or in writing.
• We declare accurate product descriptions and values on shipping documents and do not mark commercial orders as gifts to avoid customs rules.
• We are not responsible for detention, delay, seizure, or return caused by destination-country restrictions or missing customer import approvals.

5. Special Handling for Liquid Spice Extracts

EcoNfuse products are concentrated liquid spice extracts supplied in sealed bottles. We use protective packaging to reduce the risk of breakage or leakage during transit.

• Bottles are sealed with tamper-evident or safety closures where applicable.
• Each bottle is packed with protective inner packaging to reduce breakage and leakage risk.
• Outer packaging is selected based on order size, fragility, and courier requirements.
• Bulk quantities may be packed using reinforced cartons, partitions, inserts, or other protective materials.

Please do not accept a parcel if the outer package is visibly tampered with, severely damaged, leaking, or opened. If you accept a damaged package, record photographs or video before opening and contact us immediately.

6. Tracking

After dispatch, you may receive tracking details by email, SMS, WhatsApp, account dashboard, or courier tracking link. Tracking may take 12-24 hours to activate after dispatch. If tracking does not update for more than 48 hours after dispatch, please contact customer support with your order ID.

7. Delivery Delays

Delivery timelines are estimates and not guaranteed. Delays may occur due to:

• Weather, floods, natural disasters, strikes, shutdowns, or public holidays.
• Peak shopping periods, courier backlogs, or regional service disruptions.
• Incomplete, incorrect, inaccessible, or unserviceable delivery addresses.
• Customs clearance or regulatory checks for international shipments.
• Force majeure or events beyond our reasonable control.

8. Lost, Missing, or Marked-Delivered Packages

If tracking shows delivered but you have not received the package, please:

1. Check with family members, office reception, building security, neighbours, mailroom, or delivery staff.
2. Allow up to 24 hours, as some carriers update delivery status before final handover.
3. Contact us within 7 days of the marked delivery date with your order ID and delivery issue details.

We will coordinate a carrier investigation where appropriate. If the package is confirmed lost and the issue is not due to incorrect customer information or refusal to accept delivery, we may reship, refund, or provide another remedy at our discretion and in accordance with applicable law.

9. Damaged in Transit

For damaged, leaking, broken, or tampered packages:

• Photograph or record the outer package, inner packaging, product, label, and damage immediately upon receipt.
• Report the issue within 48 hours of delivery where reasonably possible.
• Do not dispose of the product or packaging until our support team confirms that inspection is not required.
• After verification, we may provide replacement, refund, store credit, or another appropriate remedy.

10. Address Changes and Order Modifications

We begin processing orders soon after placement. Address corrections, quantity modifications, item changes, shipping upgrades, or cancellation requests may be possible only before dispatch or shipping-label generation. Once an order is handed to the courier, we may not be able to cancel, reroute, or modify the delivery address.

11. Refused, Returned, or Undeliverable Packages

• If a package is refused, unclaimed, or returned because of incorrect or incomplete customer address details, re-dispatch and return-shipping costs may apply.
• If delivery fails due to courier serviceability or our error, we will work with the courier and customer to provide a reasonable remedy.
• International returns may involve additional duties, re-entry charges, or return-shipping fees, which may be deducted where permitted by law and policy.

12. Contact

For shipping support, email care@econfuse.com or contact +91 99469 64444 with your order ID, delivery address, tracking number, and photographs where applicable.